To improve health care delivery services for ONGC employees and their dependents, a key intervention – “24X7 Medical Helpline” has been launched by ONGC. This new concept of a “24x7 Medical Helpline” system is a call-center-based Helpline system combining patient engagement with technology-driven health literacy to provide a single-point medical assistance platform to all ONGCians, accessible from any corner of India.
ONGC is perhaps the first Corporate in the country to experiment with this customer services system for emergency medical assistance. Learnings from this first Phase will help ONGC standardize the service platform. To access this service, all one has to do is to call up the Medical Helpline Number 1800 180 4242 from his/her mobile.
Director (HR) while video-conferencing with Medical and HR Team at various work-centers, said that such innovative service has been launched for the first time in the country. He further reiterated that providing emergency medical services to families of all ONGCians is top priority for the management.
Mr. Misra launched the service by calling the toll-free number 1800-180-4242 and making a dummy request for emergency medical support. He was promptly provided the details of the nearest hospital.
The total beneficiaries of this value-intensive Helpline service would be around 33,700 serving ONGCians plus around 35,900 retired employees, totalling 69,600. If one considers the dependent family members also, the beneficiary net goes up to around 1,65,000.