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ONGC recognizes that good governance is indispensable for sustainable development, both economic and social. The three essential pillars of good governance are Transparency, Accountability and Responsiveness of the public enterprise, which are values which brand ONGC stand for. ‘Citizens’ Charter’ initiative is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with the organisations providing public services.

The concept of Citizens’ Charter enshrines the trust between ONGC and all its stakeholders.